General terms and conditions of warranty

 

GENERAL TERMS AND CONDITIONS OF WARRANTY

Inventis offers a warranty on the product only to the person or organization by whom it was originally purchased from Inventis. The warranty is not transferable.

Warranty does not apply, if:

  • the warranty period has expired;
  • the serial number label on the Product is missing or indecipherable;
  • the Product has been modified or repaired by an unauthorized service center or person;
  • the Product has been used carelessly or improperly, or in any event not in accordance with the instructions of the accompanying manual, or in ambient conditions more severe than those indicated in the manual and specifications.

No distributor, dealer, or other party is authorized to offer any warranty on behalf of Inventis or to bind Inventis to any other liability in respect of the Product.

WARRANTY ON REPAIRS

Repairs, replacement parts, and Products completely replaced are guaranteed for a period of six (6) months, or until the end of the two-year warranty period of the Product, whichever is longer.

PROPERTY RIGHTS

The software provided with the Products remains the property of Inventis, who exclusively grants a transferrable usage license. Unauthorized copies of the software are prohibited. Inventis refuses any responsibility vis-à-vis the Buyer for any violations of third party property rights deriving from the joint use of its equipment with equipment and products of a different origin and/or deriving from changes to Products not expressly agreed with Inventis.

LIMITATIONS OF LIABILITY

Inventis shall not under any circumstances be liable for special or consequential damages such as, but not limited to, damages or loss of other property or equipment, loss of profits or revenue, cost of capital, cost of purchased or replacement goods, or claims of customers of the Buyer.

The remedies of the Buyer, and all others, set forth herein, are exclusive, and the liability of Inventis with respect to the same shall not, except as expressly provided herein, exceed the price of the goods upon which such liability is based.

Under no circumstances will Inventis be liable for any damage (including, without limitation, loss of business or of earnings or of information) resulting from inappropriate or inexpert use of the Product, even though Inventis may have been advised of the possibility that such damage could occur.

STANDARD WARRANTY INCLUDES

  1. Serialized items are covered for any manufacturer’s defects for 2 years on parts and 1 year labor.
  2. Inventis guarantees the accessories (transducers, cables, patient button) against defects of materials and workmanship for a period of ninety (90) days from the date of shipment.
  3. Warranty does not cover any damages caused by any outside forces. Included but not limited to physical damage, incorrect operation or installation. If defects are discovered, the product or accessory will be repaired or replaced at the sole discretion of Inventis.
  4. Warranty covers mail in service only. Warranty claims must be filed with the service department prior to shipping.  Please contact the service department at support@inventis.us or 844.683.6847 option 2.  A representative will supply an RMA form for completion to be shipped with the incoming product.

EXTENDED WARRANTY and ENHANCED SUPPORT PACKAGES

Inventis and its authorized distributors can also offer Extended Warranty and Enhanced Support Packages upon specific request. Contact the service department at support@inventis.us or 844.683.6847 option 2 for more information.